(760) 546-5213- info@madhya.agency
- madhyaagency
(760) 546-5213Here at MADHYA we believe in 100% client satisfaction and strive to please all our clients. We always do
our best to take care of our valuable clients.
In the unlikely event that you wish to cancel the ongoing project then you need to contact our support
team within the next 24 hours, of placing the project. In case, if we receive the cancellation after 24
hours then, there will be cancellation charges depending on the project cost.
In a scenario, if you want to upgrade/change the project in the middle of the work, then there will be an
extra charge according to the work which you wish to have on the project. Prices will be updated by our
support team.
Milestone payment project can be canceled at any of the three stages, but there will be no refund for
the same.
(EX- If cx is using the milestone payment option for project amount then it will be divided into three
different stages and cx needs to pay for each stage every time). You can cancel the order at any stage.
IMPORTANT
We will-:
we build projects in three different stages. So, if you wish to do small changes in the project for the first and second phases, it will be done as per your information.
We will only continue the milestone project, once we receive the amount from our clients in each of the three stages.
We will only provide you with one year of free backup support for your website.
We will provide you with the free suggestion for the ongoing project to bring out the best work.
We will not-:
In case, if the project is placed using our milestone plans, and you wish to cancel the project at the time of delivery then, there will be no cancellation/refund for the same.
In case, if the project is in its final stage, and you wish to change the ongoing project completely, then it will not be done.
If your website is under 500$ then the cancellation is not possible.
If the order was placed using discount coupons or placed on a festive season deal, then there will be no cancellation on the project.
Refund will be processed according to the cancellation of your Project. We will process the refund in the same account Once we process the refund to the same card then it will take certain days to reflect in the same, depending on your card issuer’s policies .
Refund process-:
* If the project was canceled in the given time then, we will process the complete refund.
* If the project is canceled on the first phase then, there will be a 25% deduction on the total cost if it is above then 500$ and the remaining amount will be processed.
* If the project is canceled on the second phase then there will be a 40% deduction on the total cost if it is above then 500$ and the remaining amount will be processed.
* if the project is costing above 1000$ and above and you want to cancel the same in the first phase then there will be a deduction of 20% and in the second phase the charges will be 35% of the total cost and the remaining amount will be refunded.
Milestone refund process-:
* If the project is canceled at any of the three stages, so there will be no refund including delivery and handling charges.
For further details, and Inquiries. Please connect with our support team at info@madhya.agency.
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